Refund policy

Last updated: 5 November 2026

We want you to love your Skyline Frames. If something is not right, this policy explains your options. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Cooling-off period: change of mind

Because you bought online, you may cancel your order without giving a reason within 7 days of receiving your sunglasses, as provided for in section 44 of ECTA. To qualify, the frames must be unworn, undamaged and returned in their original case and packaging with all accessories. You are responsible for the cost of returning the item to us. Once we receive and inspect the return, we will refund the purchase price within 30 days.

Faulty or defective products

If your sunglasses arrive damaged, are not what you ordered, or develop a defect that is not caused by misuse, you may return them within 6 months of delivery under section 56 of the CPA. You may choose a repair, a replacement or a full refund. We will cover the reasonable cost of returning a faulty item.

What we cannot accept

Frames that have been damaged through accidents, misuse, scratching or general wear and tear.
Change-of-mind returns requested after the 7-day cooling-off period.
Items that are not in their original condition and packaging, unless they are faulty.

How to start a return

Email us at skylineframes.co.za@gmail.com with your order number, the item you would like to return and the reason. Photos are helpful for damaged or faulty items.
We will reply with return instructions and the address to send your parcel to. Please do not send items back without contacting us first.
Pack the frames securely in their case and original packaging. We recommend a tracked delivery service, as we cannot be responsible for parcels lost on the way to us.

Refunds

Approved refunds are made to your original payment method. We will email you once your refund has been processed. Depending on your bank, it may take a few business days to reflect in your account. The original delivery fee is refunded only if the item was faulty or incorrect.